Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out a contact or enquiry form on our website
• Register for or use any of our products
• Subscribe to updates or newsletters
• Communicate with us via email or other channels

This may include your name, email address, organisation name, and the content of your message.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL and exit pages
• Device type and operating system

1.3 Cookies

We use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse cookies, though some parts of the site may not function correctly as a result.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Operate, maintain, and improve our products and website
• Send transactional communications related to your use of our products
• Send marketing communications where you have given consent
• Detect and prevent fraud or misuse
• Comply with legal obligations
• Analyse usage patterns to improve user experience

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website and products (e.g. email delivery, analytics), under strict confidentiality agreements
• Legal requirements: Where required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
• Protection of rights: To protect the rights, property, or safety of Imagion Software, our users, or the public

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data in a structured format
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@imagionsoftware.com.

7. Third-Party Links

Our website contains links to third-party websites and products. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: